Date(s): 8/26/16
Topic: Last Day of Work
Reflection:
Today is my last day of work. If I am completely honest, I am excited for it to be over. It really sucks to sit at a desk for 8 hours without anything to do, but I am sad that I will not be able to learn from Piter and Jason anymore. I especially wish that I could stick around to see how the rewire the whole network for the CCC. Adam brought a cake into work for me, and it was delicious. The boys took me out for a nice lunch too, and I was able to go home early. I also brought my big rubber band ball home with me too.
You get out of an internship, what you put into it. If you don't try at your internship, then you won't get anything out of it, but if you put a lot of effort into your job, then you can get a good experience from it. I am glad that I did this internship, and I would strongly suggest that everybody do an internship.
AOITjoeh2016
Friday, August 26, 2016
Monday, August 22, 2016
Entry #09 - Summer ends
Date(s): 8/22/16
Topic: summer comes to an end
Reflection:
Because Insight gets more business during the summer, they have to hire a lot of temporary employees. At the end of the summer, all of those temporary employees get let go. I have already seen some people get fired. Especially in the data entry department, they are letting people go because they just don't have enough accounts for them to put into the spreadsheets. It is only a matter of time before they are back down to their ordinary staff size. I leave at the end of this week, and honestly, there is not a lot of work for me to do. Most of the day I just research how to code in c++.
Topic: summer comes to an end
Reflection:
Because Insight gets more business during the summer, they have to hire a lot of temporary employees. At the end of the summer, all of those temporary employees get let go. I have already seen some people get fired. Especially in the data entry department, they are letting people go because they just don't have enough accounts for them to put into the spreadsheets. It is only a matter of time before they are back down to their ordinary staff size. I leave at the end of this week, and honestly, there is not a lot of work for me to do. Most of the day I just research how to code in c++.
Friday, August 19, 2016
Entry #08 - Employee turnover
Date(s): 8/19/16
Topic: Employee turnover
Reflection:
Today was Lindsey's last day on the job. She has gotten a better offer at an agricultural business, which is apparently what she wants to do. Piter is pretty upset about her leaving. He wishes that the company had done more to keep her, because she was such a good employee. Jeff from the CCC is being hired to replace her, so he was here all day training. I didn't realize how much Lindsey did until I saw how hard Jeff had to work to learn it all.
Topic: Employee turnover
Reflection:
Today was Lindsey's last day on the job. She has gotten a better offer at an agricultural business, which is apparently what she wants to do. Piter is pretty upset about her leaving. He wishes that the company had done more to keep her, because she was such a good employee. Jeff from the CCC is being hired to replace her, so he was here all day training. I didn't realize how much Lindsey did until I saw how hard Jeff had to work to learn it all.
Monday, August 15, 2016
Entry # 07 - More User deletion
Date(s): 8/15/16
Topic: even more user deletion requests
Reflection:
I came into work today and saw that we had approximately 30 overdue tickets. When a ticket is submitted, it is assigned a due date depending on the urgency of the ticket. User deletion requests have a moderate urgency so the due date is about 2 days. Apparently, after I left work, Piter sent an "angry" email to the service managers because they had not cleaned up their part of credentials. So almost all of the service managers went in and submitted User deletion requests immediately. They grew stale over the weekend so that when I came in this morning there were 50 tickets, 30 of them overdue. This was an all-time high for the website. I checked the website history and the most there had ever been before was 21 overdue tickets. I spent the majority of my day deleting out all of the users' accounts. It was really satisfying to close 50 tickets all at once.
The CCC still has little to no problems.
Topic: even more user deletion requests
Reflection:
I came into work today and saw that we had approximately 30 overdue tickets. When a ticket is submitted, it is assigned a due date depending on the urgency of the ticket. User deletion requests have a moderate urgency so the due date is about 2 days. Apparently, after I left work, Piter sent an "angry" email to the service managers because they had not cleaned up their part of credentials. So almost all of the service managers went in and submitted User deletion requests immediately. They grew stale over the weekend so that when I came in this morning there were 50 tickets, 30 of them overdue. This was an all-time high for the website. I checked the website history and the most there had ever been before was 21 overdue tickets. I spent the majority of my day deleting out all of the users' accounts. It was really satisfying to close 50 tickets all at once.
The CCC still has little to no problems.
Thursday, August 11, 2016
Entry # 06 - Open Tickets hit 0
Date(s): 8/11/16
Topic: Ticket count
Reflection:
For the first time since I have opened the credentials website, the number of open tickets has reached 0! That means that I probably am not needed at the company anymore. My last day is the 26th, but there is not much for me to do until then. There is still the occasional User deletion request or a minor ticket, but we get them fixed within an hour.
Topic: Ticket count
Reflection:
For the first time since I have opened the credentials website, the number of open tickets has reached 0! That means that I probably am not needed at the company anymore. My last day is the 26th, but there is not much for me to do until then. There is still the occasional User deletion request or a minor ticket, but we get them fixed within an hour.
Wednesday, August 10, 2016
Entry # 05 - User deletion
Date(s): 8/10/16
Topic: User deletion requests
Reflection:
It has come to our attention that the credentials website, a website that Piter created to hold all of the employees information such as accounts, passwords, and usernames, has become extremely cluttered with terminated employees. Piter sent out an email to all of the service managers asking them to "delete" any employees that are no longer in their branch. In reality it doesn't delete them. It just hides that employee from view of the service managers and then tells us that we need to delete that users accounts. About 20 minutes after Piter sent out the email, we got an influx of "User deletion request"s which appear as tickets. I get to delete the employee's email, slack, and remove them from the credentials website. It is then Jason's job to remove them from PestPac(the scheduling software used by CSR's and technicians). There was like 50 tickets submitted in one day.
The CCC has been fairly busy, but it has been slowing down. Because Insight is a pest control company, a lot of employees get hired in the summer. After the summer is over, they get let go because there are too many people. We are in the process of letting go a lot of people so there are less people to screw up their machines, hence the lesser amount of tickets.
Topic: User deletion requests
Reflection:
It has come to our attention that the credentials website, a website that Piter created to hold all of the employees information such as accounts, passwords, and usernames, has become extremely cluttered with terminated employees. Piter sent out an email to all of the service managers asking them to "delete" any employees that are no longer in their branch. In reality it doesn't delete them. It just hides that employee from view of the service managers and then tells us that we need to delete that users accounts. About 20 minutes after Piter sent out the email, we got an influx of "User deletion request"s which appear as tickets. I get to delete the employee's email, slack, and remove them from the credentials website. It is then Jason's job to remove them from PestPac(the scheduling software used by CSR's and technicians). There was like 50 tickets submitted in one day.
The CCC has been fairly busy, but it has been slowing down. Because Insight is a pest control company, a lot of employees get hired in the summer. After the summer is over, they get let go because there are too many people. We are in the process of letting go a lot of people so there are less people to screw up their machines, hence the lesser amount of tickets.
Monday, July 18, 2016
Entry #04 - Completed iPads
Date(s): 7/18/16
Topic: iPads and more
Reflection:
I finally finished resetting all of the iPads that we have. Then more kept trickling in from other branches. The company has about 14 branches, spread out east of the Mississippi. We (the IT department) are responsible for tech support for all of them. Apparently, the IT Manager before Piter was not very good at being a manager. He basically let the branches do whatever they wanted to. Now the Piter is cracking down on them, they are being difficult, hence them sending in iPads several weeks after the deadline.
The CCC has been busy for about a week or so and we have just been trying to keep up with all of the tickets. I try to fix whatever I am able to, but it isn't a whole lot. My main focus has been the iPads. We did have a couple machines in here with broken hard drives. That is probably my favorite part of the job, fixing the hardware problems.
Topic: iPads and more
Reflection:
I finally finished resetting all of the iPads that we have. Then more kept trickling in from other branches. The company has about 14 branches, spread out east of the Mississippi. We (the IT department) are responsible for tech support for all of them. Apparently, the IT Manager before Piter was not very good at being a manager. He basically let the branches do whatever they wanted to. Now the Piter is cracking down on them, they are being difficult, hence them sending in iPads several weeks after the deadline.
The CCC has been busy for about a week or so and we have just been trying to keep up with all of the tickets. I try to fix whatever I am able to, but it isn't a whole lot. My main focus has been the iPads. We did have a couple machines in here with broken hard drives. That is probably my favorite part of the job, fixing the hardware problems.
Tuesday, July 5, 2016
Entry #03 - Back from Vacation
Date(s): 7/05/16
Topic: First day back
Reflection:
I got back to work today, and Piter was surprised to see me. He said that it was good to have me back because they had been feeling the weight of the workload without me. It feels good to be an asset. It took a little bit for me to get back into the groove of things, but after a couple hours I did it. I solved a couple tickets and then Piter assigned me a project.
The project is in regards to some iPads that the company used to use, but is now looking to sell back to Sprint. I have to reset them, and then record the IMEI into a spreadsheet and write it down on a sticky note on the back of the iPad. There are like 200 iPads I have to reset! Also, some of the iPads are connected to employees Apple IDs so I have to go and either find or reset their passwords. The problem is that Jason went through the email servers a couple weeks ago and deleted all of the old emails that nobody was using anymore, the same old email addresses that were linked with the Apple IDs. So now I have to create the email address, reset the Apple ID password, and then delete the email address again.
In summary, I have to reset 200 some odd iPads, record the IMEI for all of them, create emails for Apple ID, reset the passwords, delete those emails, and then finish setting up the iPad. It is a lot of work for so small a task. This is the kind of work that media always shows interns doing, the menial grunt work. It really isn't that bad to reset iPads, it's just that there are so many of them.
Topic: First day back
Reflection:
I got back to work today, and Piter was surprised to see me. He said that it was good to have me back because they had been feeling the weight of the workload without me. It feels good to be an asset. It took a little bit for me to get back into the groove of things, but after a couple hours I did it. I solved a couple tickets and then Piter assigned me a project.
The project is in regards to some iPads that the company used to use, but is now looking to sell back to Sprint. I have to reset them, and then record the IMEI into a spreadsheet and write it down on a sticky note on the back of the iPad. There are like 200 iPads I have to reset! Also, some of the iPads are connected to employees Apple IDs so I have to go and either find or reset their passwords. The problem is that Jason went through the email servers a couple weeks ago and deleted all of the old emails that nobody was using anymore, the same old email addresses that were linked with the Apple IDs. So now I have to create the email address, reset the Apple ID password, and then delete the email address again.
In summary, I have to reset 200 some odd iPads, record the IMEI for all of them, create emails for Apple ID, reset the passwords, delete those emails, and then finish setting up the iPad. It is a lot of work for so small a task. This is the kind of work that media always shows interns doing, the menial grunt work. It really isn't that bad to reset iPads, it's just that there are so many of them.
Wednesday, June 15, 2016
Entry #02 - Summary and Vacation
Date(s): 6/15/16
Topic: Last day before Vacation
Reflection:
So I am leaving on a 3-week vacation tomorrow morning so I figured today would be a good time to make a post.
The first week or so, I spent mostly fixing computers and installing software. It was very educational. I learned so much about computer hardware. The company cuts down on costs by using cheaper software like OpenOffice instead of Microsoft Office and Mozilla Thunderbird instead of Outlook. What that also means is that I have to install the software on every new computer as well as remove the old pre-loaded software.
The last couple of days, Jason (the other IT guy) and I started zip-tying the cubicles in the CCC. By that I mean that we would rearrange all the cables how we wanted them, and then we would zip-tie them together in so that the people in the CCC couldn't move their computers. Also in like the last 1-2 days, we have been making trips to a new office down the road about 10 minutes. We are setting up Chromeboxes for data entry people and desktop towers for the CCC reps. We finished setting everyone up just as I left work today.
Topic: Last day before Vacation
Reflection:
So I am leaving on a 3-week vacation tomorrow morning so I figured today would be a good time to make a post.
The first week or so, I spent mostly fixing computers and installing software. It was very educational. I learned so much about computer hardware. The company cuts down on costs by using cheaper software like OpenOffice instead of Microsoft Office and Mozilla Thunderbird instead of Outlook. What that also means is that I have to install the software on every new computer as well as remove the old pre-loaded software.
The last couple of days, Jason (the other IT guy) and I started zip-tying the cubicles in the CCC. By that I mean that we would rearrange all the cables how we wanted them, and then we would zip-tie them together in so that the people in the CCC couldn't move their computers. Also in like the last 1-2 days, we have been making trips to a new office down the road about 10 minutes. We are setting up Chromeboxes for data entry people and desktop towers for the CCC reps. We finished setting everyone up just as I left work today.
Tuesday, June 7, 2016
Entry #01 - First Day
Date(s): 6/07/16
Activities: Installing software, Fixing hardware
Topic: First Day on the Job
Reflection:
I woke up really early today, without my alarm. I kept trying to tell myself don't be nervous but it didn't help. I left the house around 7:15 and drove to the office. I got there around 7:35 but I sat in my car calming my nerves for 10 minutes before I went in to talk to Janice? to finish my new hire paperwork. I finished the paperwork and she sent me to some lady (Kara?) to get myself set up on TimeStation, the software that is basically a punch card. Then she sent me over to 1113 where the IT Department is actually stationed (Up to this point I had been in 1216 (corporate) and 1212 (ccc)).
I walked into 1113 at exactly 8:00. Piter, whom I had met a couple days before at my "interview" was waiting for me. He explained what we did again, and went over a couple things and then handed me a computer and said, "This is your computer, make it work." It took me about 10 minutes to fix the computer and get it running. Then he set me up on the company websites and gave me some passwords to IT accounts. He explained that IT runs on a trouble ticket system, which basically means that people in the CCC(customer care center) submit a ticket when something goes wrong and then when we have time and feel like it we fix that problem.
After about an hour of letting me familiarize myself with the trouble ticket software, Piter gave me another computer and said, "This is broken, fix it." I spent the rest of the day struggling to fix the computer. I had to stop and ask Piter questions frequently. I didn't actually get the computer fixed entirely, but apparently somebody had put the processor in the slot incorrectly. Additionally, the hard drive was corrupt, so I had to test like 5 different hard drives he had lying around until I found one that worked. When I left the office around 5:00, the computer was still updating to Windows 10.
Activities: Installing software, Fixing hardware
Topic: First Day on the Job
Reflection:
I woke up really early today, without my alarm. I kept trying to tell myself don't be nervous but it didn't help. I left the house around 7:15 and drove to the office. I got there around 7:35 but I sat in my car calming my nerves for 10 minutes before I went in to talk to Janice? to finish my new hire paperwork. I finished the paperwork and she sent me to some lady (Kara?) to get myself set up on TimeStation, the software that is basically a punch card. Then she sent me over to 1113 where the IT Department is actually stationed (Up to this point I had been in 1216 (corporate) and 1212 (ccc)).
I walked into 1113 at exactly 8:00. Piter, whom I had met a couple days before at my "interview" was waiting for me. He explained what we did again, and went over a couple things and then handed me a computer and said, "This is your computer, make it work." It took me about 10 minutes to fix the computer and get it running. Then he set me up on the company websites and gave me some passwords to IT accounts. He explained that IT runs on a trouble ticket system, which basically means that people in the CCC(customer care center) submit a ticket when something goes wrong and then when we have time and feel like it we fix that problem.
After about an hour of letting me familiarize myself with the trouble ticket software, Piter gave me another computer and said, "This is broken, fix it." I spent the rest of the day struggling to fix the computer. I had to stop and ask Piter questions frequently. I didn't actually get the computer fixed entirely, but apparently somebody had put the processor in the slot incorrectly. Additionally, the hard drive was corrupt, so I had to test like 5 different hard drives he had lying around until I found one that worked. When I left the office around 5:00, the computer was still updating to Windows 10.
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