Entry # 05 - User deletion

Date(s): 8/10/16
Topic: User deletion requests
Reflection:
It has come to our attention that the credentials website, a website that Piter created to hold all of the employees information such as accounts, passwords, and usernames, has become extremely cluttered with terminated employees. Piter sent out an email to all of the service managers asking them to "delete" any employees that are no longer in their branch. In reality it doesn't delete them. It just hides that employee from view of the service managers and then tells us that we need to delete that users accounts. About 20 minutes after Piter sent out the email, we got an influx of "User deletion request"s which appear as tickets. I get to delete the employee's email, slack, and remove them from the credentials website. It is then Jason's job to remove them from PestPac(the scheduling software used by CSR's and technicians). There was like 50 tickets submitted in one day.

The CCC has been fairly busy, but it has been slowing down. Because Insight is a pest control company, a lot of employees get hired in the summer. After the summer is over, they get let go because there are too many people. We are in the process of letting go a lot of people so there are less people to screw up their machines, hence the lesser amount of tickets.