Date(s): 8/15/16
Topic: even more user deletion requests
Reflection:
I came into work today and saw that we had approximately 30 overdue tickets. When a ticket is submitted, it is assigned a due date depending on the urgency of the ticket. User deletion requests have a moderate urgency so the due date is about 2 days. Apparently, after I left work, Piter sent an "angry" email to the service managers because they had not cleaned up their part of credentials. So almost all of the service managers went in and submitted User deletion requests immediately. They grew stale over the weekend so that when I came in this morning there were 50 tickets, 30 of them overdue. This was an all-time high for the website. I checked the website history and the most there had ever been before was 21 overdue tickets. I spent the majority of my day deleting out all of the users' accounts. It was really satisfying to close 50 tickets all at once.
The CCC still has little to no problems.
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