Entry #01 - First Day

Date(s): 6/07/16
Activities: Installing software, Fixing hardware
Topic: First Day on the Job
Reflection:

I woke up really early today, without my alarm. I kept trying to tell myself don't be nervous but it didn't help. I left the house around 7:15 and drove to the office. I got there around 7:35 but I sat in my car calming my nerves for 10 minutes before I went in to talk to Janice? to finish my new hire paperwork. I finished the paperwork and she sent me to some lady (Kara?) to get myself set up on TimeStation, the software that is basically a punch card. Then she sent me over to 1113 where the IT Department is actually stationed (Up to this point I had been in 1216 (corporate) and 1212 (ccc)).

I walked into 1113 at exactly 8:00. Piter, whom I had met a couple days before at my "interview" was waiting for me. He explained what we did again, and went over a couple things and then handed me a computer and said, "This is your computer, make it work." It took me about 10 minutes to fix the computer and get it running. Then he set me up on the company websites and gave me some passwords to IT accounts. He explained that IT runs on a trouble ticket system, which basically means that people in the CCC(customer care center) submit a ticket when something goes wrong and then when we have time and feel like it we fix that problem.

After about an hour of letting me familiarize myself with the trouble ticket software, Piter gave me another computer and said, "This is broken, fix it." I spent the rest of the day struggling to fix the computer. I had to stop and ask Piter questions frequently. I didn't actually get the computer fixed entirely, but apparently somebody had put the processor in the slot incorrectly. Additionally, the hard drive was corrupt, so I had to test like 5 different hard drives he had lying around until I found one that worked. When I left the office around 5:00, the computer was still updating to Windows 10.