Date(s): 8/26/16
Topic: Last Day of Work
Reflection:
Today is my last day of work. If I am completely honest, I am excited for it to be over. It really sucks to sit at a desk for 8 hours without anything to do, but I am sad that I will not be able to learn from Piter and Jason anymore. I especially wish that I could stick around to see how the rewire the whole network for the CCC. Adam brought a cake into work for me, and it was delicious. The boys took me out for a nice lunch too, and I was able to go home early. I also brought my big rubber band ball home with me too.
You get out of an internship, what you put into it. If you don't try at your internship, then you won't get anything out of it, but if you put a lot of effort into your job, then you can get a good experience from it. I am glad that I did this internship, and I would strongly suggest that everybody do an internship.
AOITjoeh2016
Friday, August 26, 2016
Monday, August 22, 2016
Entry #09 - Summer ends
Date(s): 8/22/16
Topic: summer comes to an end
Reflection:
Because Insight gets more business during the summer, they have to hire a lot of temporary employees. At the end of the summer, all of those temporary employees get let go. I have already seen some people get fired. Especially in the data entry department, they are letting people go because they just don't have enough accounts for them to put into the spreadsheets. It is only a matter of time before they are back down to their ordinary staff size. I leave at the end of this week, and honestly, there is not a lot of work for me to do. Most of the day I just research how to code in c++.
Topic: summer comes to an end
Reflection:
Because Insight gets more business during the summer, they have to hire a lot of temporary employees. At the end of the summer, all of those temporary employees get let go. I have already seen some people get fired. Especially in the data entry department, they are letting people go because they just don't have enough accounts for them to put into the spreadsheets. It is only a matter of time before they are back down to their ordinary staff size. I leave at the end of this week, and honestly, there is not a lot of work for me to do. Most of the day I just research how to code in c++.
Friday, August 19, 2016
Entry #08 - Employee turnover
Date(s): 8/19/16
Topic: Employee turnover
Reflection:
Today was Lindsey's last day on the job. She has gotten a better offer at an agricultural business, which is apparently what she wants to do. Piter is pretty upset about her leaving. He wishes that the company had done more to keep her, because she was such a good employee. Jeff from the CCC is being hired to replace her, so he was here all day training. I didn't realize how much Lindsey did until I saw how hard Jeff had to work to learn it all.
Topic: Employee turnover
Reflection:
Today was Lindsey's last day on the job. She has gotten a better offer at an agricultural business, which is apparently what she wants to do. Piter is pretty upset about her leaving. He wishes that the company had done more to keep her, because she was such a good employee. Jeff from the CCC is being hired to replace her, so he was here all day training. I didn't realize how much Lindsey did until I saw how hard Jeff had to work to learn it all.
Monday, August 15, 2016
Entry # 07 - More User deletion
Date(s): 8/15/16
Topic: even more user deletion requests
Reflection:
I came into work today and saw that we had approximately 30 overdue tickets. When a ticket is submitted, it is assigned a due date depending on the urgency of the ticket. User deletion requests have a moderate urgency so the due date is about 2 days. Apparently, after I left work, Piter sent an "angry" email to the service managers because they had not cleaned up their part of credentials. So almost all of the service managers went in and submitted User deletion requests immediately. They grew stale over the weekend so that when I came in this morning there were 50 tickets, 30 of them overdue. This was an all-time high for the website. I checked the website history and the most there had ever been before was 21 overdue tickets. I spent the majority of my day deleting out all of the users' accounts. It was really satisfying to close 50 tickets all at once.
The CCC still has little to no problems.
Topic: even more user deletion requests
Reflection:
I came into work today and saw that we had approximately 30 overdue tickets. When a ticket is submitted, it is assigned a due date depending on the urgency of the ticket. User deletion requests have a moderate urgency so the due date is about 2 days. Apparently, after I left work, Piter sent an "angry" email to the service managers because they had not cleaned up their part of credentials. So almost all of the service managers went in and submitted User deletion requests immediately. They grew stale over the weekend so that when I came in this morning there were 50 tickets, 30 of them overdue. This was an all-time high for the website. I checked the website history and the most there had ever been before was 21 overdue tickets. I spent the majority of my day deleting out all of the users' accounts. It was really satisfying to close 50 tickets all at once.
The CCC still has little to no problems.
Thursday, August 11, 2016
Entry # 06 - Open Tickets hit 0
Date(s): 8/11/16
Topic: Ticket count
Reflection:
For the first time since I have opened the credentials website, the number of open tickets has reached 0! That means that I probably am not needed at the company anymore. My last day is the 26th, but there is not much for me to do until then. There is still the occasional User deletion request or a minor ticket, but we get them fixed within an hour.
Topic: Ticket count
Reflection:
For the first time since I have opened the credentials website, the number of open tickets has reached 0! That means that I probably am not needed at the company anymore. My last day is the 26th, but there is not much for me to do until then. There is still the occasional User deletion request or a minor ticket, but we get them fixed within an hour.
Wednesday, August 10, 2016
Entry # 05 - User deletion
Date(s): 8/10/16
Topic: User deletion requests
Reflection:
It has come to our attention that the credentials website, a website that Piter created to hold all of the employees information such as accounts, passwords, and usernames, has become extremely cluttered with terminated employees. Piter sent out an email to all of the service managers asking them to "delete" any employees that are no longer in their branch. In reality it doesn't delete them. It just hides that employee from view of the service managers and then tells us that we need to delete that users accounts. About 20 minutes after Piter sent out the email, we got an influx of "User deletion request"s which appear as tickets. I get to delete the employee's email, slack, and remove them from the credentials website. It is then Jason's job to remove them from PestPac(the scheduling software used by CSR's and technicians). There was like 50 tickets submitted in one day.
The CCC has been fairly busy, but it has been slowing down. Because Insight is a pest control company, a lot of employees get hired in the summer. After the summer is over, they get let go because there are too many people. We are in the process of letting go a lot of people so there are less people to screw up their machines, hence the lesser amount of tickets.
Topic: User deletion requests
Reflection:
It has come to our attention that the credentials website, a website that Piter created to hold all of the employees information such as accounts, passwords, and usernames, has become extremely cluttered with terminated employees. Piter sent out an email to all of the service managers asking them to "delete" any employees that are no longer in their branch. In reality it doesn't delete them. It just hides that employee from view of the service managers and then tells us that we need to delete that users accounts. About 20 minutes after Piter sent out the email, we got an influx of "User deletion request"s which appear as tickets. I get to delete the employee's email, slack, and remove them from the credentials website. It is then Jason's job to remove them from PestPac(the scheduling software used by CSR's and technicians). There was like 50 tickets submitted in one day.
The CCC has been fairly busy, but it has been slowing down. Because Insight is a pest control company, a lot of employees get hired in the summer. After the summer is over, they get let go because there are too many people. We are in the process of letting go a lot of people so there are less people to screw up their machines, hence the lesser amount of tickets.
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