Date(s): 7/18/16
Topic: iPads and more
Reflection:
I finally finished resetting all of the iPads that we have. Then more kept trickling in from other branches. The company has about 14 branches, spread out east of the Mississippi. We (the IT department) are responsible for tech support for all of them. Apparently, the IT Manager before Piter was not very good at being a manager. He basically let the branches do whatever they wanted to. Now the Piter is cracking down on them, they are being difficult, hence them sending in iPads several weeks after the deadline.
The CCC has been busy for about a week or so and we have just been trying to keep up with all of the tickets. I try to fix whatever I am able to, but it isn't a whole lot. My main focus has been the iPads. We did have a couple machines in here with broken hard drives. That is probably my favorite part of the job, fixing the hardware problems.
AOITjoeh2016
Monday, July 18, 2016
Tuesday, July 5, 2016
Entry #03 - Back from Vacation
Date(s): 7/05/16
Topic: First day back
Reflection:
I got back to work today, and Piter was surprised to see me. He said that it was good to have me back because they had been feeling the weight of the workload without me. It feels good to be an asset. It took a little bit for me to get back into the groove of things, but after a couple hours I did it. I solved a couple tickets and then Piter assigned me a project.
The project is in regards to some iPads that the company used to use, but is now looking to sell back to Sprint. I have to reset them, and then record the IMEI into a spreadsheet and write it down on a sticky note on the back of the iPad. There are like 200 iPads I have to reset! Also, some of the iPads are connected to employees Apple IDs so I have to go and either find or reset their passwords. The problem is that Jason went through the email servers a couple weeks ago and deleted all of the old emails that nobody was using anymore, the same old email addresses that were linked with the Apple IDs. So now I have to create the email address, reset the Apple ID password, and then delete the email address again.
In summary, I have to reset 200 some odd iPads, record the IMEI for all of them, create emails for Apple ID, reset the passwords, delete those emails, and then finish setting up the iPad. It is a lot of work for so small a task. This is the kind of work that media always shows interns doing, the menial grunt work. It really isn't that bad to reset iPads, it's just that there are so many of them.
Topic: First day back
Reflection:
I got back to work today, and Piter was surprised to see me. He said that it was good to have me back because they had been feeling the weight of the workload without me. It feels good to be an asset. It took a little bit for me to get back into the groove of things, but after a couple hours I did it. I solved a couple tickets and then Piter assigned me a project.
The project is in regards to some iPads that the company used to use, but is now looking to sell back to Sprint. I have to reset them, and then record the IMEI into a spreadsheet and write it down on a sticky note on the back of the iPad. There are like 200 iPads I have to reset! Also, some of the iPads are connected to employees Apple IDs so I have to go and either find or reset their passwords. The problem is that Jason went through the email servers a couple weeks ago and deleted all of the old emails that nobody was using anymore, the same old email addresses that were linked with the Apple IDs. So now I have to create the email address, reset the Apple ID password, and then delete the email address again.
In summary, I have to reset 200 some odd iPads, record the IMEI for all of them, create emails for Apple ID, reset the passwords, delete those emails, and then finish setting up the iPad. It is a lot of work for so small a task. This is the kind of work that media always shows interns doing, the menial grunt work. It really isn't that bad to reset iPads, it's just that there are so many of them.
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