Date(s): 6/15/16
Topic: Last day before Vacation
Reflection:
So I am leaving on a 3-week vacation tomorrow morning so I figured today would be a good time to make a post.
The first week or so, I spent mostly fixing computers and installing software. It was very educational. I learned so much about computer hardware. The company cuts down on costs by using cheaper software like OpenOffice instead of Microsoft Office and Mozilla Thunderbird instead of Outlook. What that also means is that I have to install the software on every new computer as well as remove the old pre-loaded software.
The last couple of days, Jason (the other IT guy) and I started zip-tying the cubicles in the CCC. By that I mean that we would rearrange all the cables how we wanted them, and then we would zip-tie them together in so that the people in the CCC couldn't move their computers. Also in like the last 1-2 days, we have been making trips to a new office down the road about 10 minutes. We are setting up Chromeboxes for data entry people and desktop towers for the CCC reps. We finished setting everyone up just as I left work today.
AOITjoeh2016
Wednesday, June 15, 2016
Tuesday, June 7, 2016
Entry #01 - First Day
Date(s): 6/07/16
Activities: Installing software, Fixing hardware
Topic: First Day on the Job
Reflection:
I woke up really early today, without my alarm. I kept trying to tell myself don't be nervous but it didn't help. I left the house around 7:15 and drove to the office. I got there around 7:35 but I sat in my car calming my nerves for 10 minutes before I went in to talk to Janice? to finish my new hire paperwork. I finished the paperwork and she sent me to some lady (Kara?) to get myself set up on TimeStation, the software that is basically a punch card. Then she sent me over to 1113 where the IT Department is actually stationed (Up to this point I had been in 1216 (corporate) and 1212 (ccc)).
I walked into 1113 at exactly 8:00. Piter, whom I had met a couple days before at my "interview" was waiting for me. He explained what we did again, and went over a couple things and then handed me a computer and said, "This is your computer, make it work." It took me about 10 minutes to fix the computer and get it running. Then he set me up on the company websites and gave me some passwords to IT accounts. He explained that IT runs on a trouble ticket system, which basically means that people in the CCC(customer care center) submit a ticket when something goes wrong and then when we have time and feel like it we fix that problem.
After about an hour of letting me familiarize myself with the trouble ticket software, Piter gave me another computer and said, "This is broken, fix it." I spent the rest of the day struggling to fix the computer. I had to stop and ask Piter questions frequently. I didn't actually get the computer fixed entirely, but apparently somebody had put the processor in the slot incorrectly. Additionally, the hard drive was corrupt, so I had to test like 5 different hard drives he had lying around until I found one that worked. When I left the office around 5:00, the computer was still updating to Windows 10.
Activities: Installing software, Fixing hardware
Topic: First Day on the Job
Reflection:
I woke up really early today, without my alarm. I kept trying to tell myself don't be nervous but it didn't help. I left the house around 7:15 and drove to the office. I got there around 7:35 but I sat in my car calming my nerves for 10 minutes before I went in to talk to Janice? to finish my new hire paperwork. I finished the paperwork and she sent me to some lady (Kara?) to get myself set up on TimeStation, the software that is basically a punch card. Then she sent me over to 1113 where the IT Department is actually stationed (Up to this point I had been in 1216 (corporate) and 1212 (ccc)).
I walked into 1113 at exactly 8:00. Piter, whom I had met a couple days before at my "interview" was waiting for me. He explained what we did again, and went over a couple things and then handed me a computer and said, "This is your computer, make it work." It took me about 10 minutes to fix the computer and get it running. Then he set me up on the company websites and gave me some passwords to IT accounts. He explained that IT runs on a trouble ticket system, which basically means that people in the CCC(customer care center) submit a ticket when something goes wrong and then when we have time and feel like it we fix that problem.
After about an hour of letting me familiarize myself with the trouble ticket software, Piter gave me another computer and said, "This is broken, fix it." I spent the rest of the day struggling to fix the computer. I had to stop and ask Piter questions frequently. I didn't actually get the computer fixed entirely, but apparently somebody had put the processor in the slot incorrectly. Additionally, the hard drive was corrupt, so I had to test like 5 different hard drives he had lying around until I found one that worked. When I left the office around 5:00, the computer was still updating to Windows 10.
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